Frequently Asked Questions

Yes. Our infrared saunas are designed with low-EMF heating technology. EMF levels may vary by model and by where measurements are taken within the sauna. Please refer to the specifications for the individual sauna model for additional information.

Not at all. Our saunas arrive pre-assembled in panels and are designed to be set up without special tools, professional help, or plumbing. Most customers complete assembly in under an hour.

Our indoor infrared saunas are designed for indoor use only and should not be installed outdoors or in areas exposed to rain, excessive moisture, extreme temperatures, or other outdoor conditions.

Looking for an outdoor option? Outdoor saunas are coming soon to Wellness Restored, specifically designed for outdoor installation and year-round enjoyment.

If you're new to infrared saunas, start with 15–20 minutes at a lower temperature and work your way up as your body adjusts. Most regular users settle into sessions of 30–45 minutes. Listen to your body — there's no rush.

We recommend starting between 115°F and 135°F (46°C–57°C). Unlike traditional saunas, infrared heat doesn't need to be extreme to be effective — the light does the work, not the air temperature.

Most people use their sauna 3–4 times per week, while others enjoy a daily session. There's no one-size-fits-all answer — it depends on your wellness goals and how your body responds.

Less is more. A swimsuit, light shorts and a t-shirt, or a towel all work well. The more direct contact the infrared light has with your skin, the more effective the session. Always sit on a towel to stay comfortable and keep the sauna clean.

Stay well hydrated before, during, and after every session. If you feel dizzy, lightheaded, or unwell at any point, exit the sauna immediately. If you have a medical condition such as high blood pressure, heart disease, or a chronic illness, consult your doctor before use.

We accept Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, Google Pay, Discover, and Diners Club. All transactions are processed securely through our encrypted checkout.

Yes. We offer flexible payment options through Shop Pay Installments and PayPal, allowing eligible customers to spread the cost of their purchase over time. Available plans, rates, and terms are displayed at checkout based on your purchase amount and eligibility. Please see our Payment & Financing page for more details.

Yes! We offer free Standard Home Delivery on all infrared saunas within the contiguous United States. Standard Home Delivery is typically 7–15 business days after your order ships and includes scheduled delivery to your driveway or near the front of your residence in a dry and reasonably accessible area.

For an additional $100, Room of Choice Home Delivery includes delivery into a room you specify, subject to normal site-access conditions, including transport up or down up to two flights of stairs.

For complete details, please review our Shipping & Delivery Policy.

Paid upgraded delivery services may also be available depending on the product and destination. For complete details, please review our Shipping & Delivery Policy.

Orders are typically processed for shipment within 2 business days. Standard Home Delivery typically takes an additional 7–15 business days after your order ships.

Once your order is on the way, you'll receive an email with available tracking information. For large-product deliveries, the logistics provider will typically contact you to coordinate a delivery appointment, and an adult should be available to receive and sign for the shipment.

Delivery times may vary based on your location, carrier schedules, weather, holidays, and other circumstances outside of our control. If an item is backordered or we become aware of a delay that may significantly affect your order's expected timeframe, we'll contact you by email with available information and updates.

For complete details, please review our Shipping & Delivery Policy.

At this time, we ship within the contiguous United States only. We're working on expanding our shipping capabilities and hope to offer international delivery in the future. If you're outside the US and interested in our products, feel free to reach out to us at support@wellnessrestored.com.

Eligible products purchased through wellnessrestored.com may be returned within 30 days of delivery. To qualify for a standard change-of-mind return, the product must remain unused, unopened, unassembled, and in its complete original packaging and resalable condition.

Approved change-of-mind returns are subject to a 15% restocking/relisting fee, and the customer is responsible for return freight and freight insurance.

Products that have been opened, assembled, installed, used, materially altered, or returned without the required original packaging generally do not qualify for a standard return. Shipping damage, manufacturing defects, and incorrect or missing items are handled separately and may qualify for replacement, warranty support, or another appropriate resolution.

All returns require prior authorization from Wellness Restored. Purchases made through a third-party marketplace are subject to the return and refund policies and procedures of the marketplace through which the purchase was made.

For complete eligibility requirements and instructions, please review our Returns & Refunds Policy or contact us at support@wellnessrestored.com.

Yes — all products come with a 1-year limited warranty covering manufacturing defects in materials and workmanship. For warranty coverage details, claim procedures, and extended heating component coverage, please review our Warranty & Support Policy or contact us at support@wellnessrestored.com.