Returns & Refunds

At Wellness Restored, we are committed to providing a straightforward purchasing experience. We understand that circumstances may arise where you need to cancel an order, request a return, or seek a refund. This Returns & Refunds Policy explains the eligibility requirements, procedures, and applicable costs associated with cancellations, returns, exchanges, and refunds for purchases made through wellnessrestored.com.

Purchases made through a third-party marketplace are subject to the return, cancellation, and refund policies and procedures of the marketplace through which the purchase was made.

1. 30-Day Return Eligibility

Eligible products purchased through wellnessrestored.com may be returned within 30 days of delivery, subject to the requirements outlined in this policy.

To qualify for a standard change-of-mind return, the product must be:

Unused and unopened
Unassembled and uninstalled
In its complete original packaging
In new and resalable condition
Complete with all original cartons, pallets, protective materials, manuals, accessories, hardware, and components
Free from alteration, damage, or excessive handling
Purchased through wellnessrestored.com
Authorized for return by Wellness Restored before shipment

Because saunas are large, heavy products requiring specialized transportation, products that have been opened, assembled, installed, or used generally do not qualify for a standard 30-day change-of-mind return.

2. Non-Returnable Items

The following generally do not qualify for a standard change-of-mind return:

Products that have been opened, assembled, installed, or used
Products that have been materially altered or modified
Products damaged after delivery by the customer or another third party
Products without the required original packaging or shipping materials
Products missing components, accessories, manuals, hardware, or other included materials
Custom, personalized, or special-order products
Gift cards
Products not purchased through wellnessrestored.com
Unauthorized returns
Products outside the applicable 30-day return period

Special circumstances may be reviewed on a case-by-case basis, but an exception is not guaranteed.

Damaged or defective products are handled separately as described below and may also be eligible for manufacturer warranty support.

3. Order Cancellations

If you need to cancel an order placed through wellnessrestored.com, please contact support@wellnessrestored.com as soon as possible.

Orders that have not yet shipped can normally be cancelled without a return freight charge or restocking fee.

Once an order has shipped, we cannot guarantee that the shipment can be intercepted or cancelled. Please contact us before refusing or attempting to redirect a shipment.

If the shipment cannot be stopped and you no longer want the product, the standard change-of-mind return requirements and applicable return costs will apply.

For orders placed through a third-party marketplace, cancellation requests must be handled through the applicable marketplace and are subject to its policies and procedures.

4. Return Shipping, Insurance & Restocking Fees

For an approved change-of-mind return:

The customer is responsible for return freight costs
The customer is responsible for freight insurance
A 15% restocking/relisting fee applies

Free standard shipping provided with the original purchase does not mean return shipping is free. However, the original outbound standard shipping cost is not normally deducted separately from the refund.

Any paid expedited or upgraded delivery charges are nonrefundable unless the return results from an error for which Wellness Restored is responsible or otherwise required by law.

Because our products are large and require specialized transportation, return freight can be substantial. We recommend reviewing product specifications, dimensions, electrical requirements, installation requirements, and delivery considerations carefully before placing your order.

5. Return Transportation

All returns require prior authorization. Do not ship a product back without receiving return authorization and instructions from Wellness Restored.

Depending on the circumstances, return transportation may be:

Arranged by the customer using an appropriate freight carrier, or
Coordinated on the customer's behalf through an approved logistics provider

If you arrange return transportation independently, you are responsible for properly insuring the shipment and for pursuing any freight claim if the product is lost or damaged during return transportation.

If return transportation is coordinated on your behalf, the applicable return freight and insurance costs remain the customer's responsibility for a change-of-mind return.

Please contact support@wellnessrestored.com before arranging or shipping any return.

6. Damaged, Defective, Missing or Incorrect Items

Shipping damage and product defects are not treated as standard change-of-mind returns.

Please inspect your order promptly after delivery and report shipping damage or product issues as soon as possible, preferably within 2 business days of delivery.

Contact support@wellnessrestored.com with your order number and clear photos or videos documenting the issue. We may also request photos of the cartons, packaging, product labels, and shipping labels.

Depending on the circumstances, the appropriate resolution may include:

Replacement parts
Replacement panels or components
Troubleshooting or repair assistance
Product replacement
Another appropriate resolution

For a defective product, the issue will generally be evaluated for a reasonable repair or replacement solution before a complete return or refund is considered.

Manufacturing defects may also be covered under the applicable manufacturer's limited warranty. Please review our Warranty & Support Policy for additional information.

Shipping damage is subject to the procedures outlined in our Shipping & Delivery Policy.

7. How to Request a Return

To request a return for an eligible purchase made through wellnessrestored.com, contact support@wellnessrestored.com within the applicable return period.

Please be prepared to provide:

Your order number
The reason for the return
Photos of the product
Photos of the cartons and complete original packaging
Product labels
Shipping labels
Additional photos or video if requested

We generally provide an initial response to a return request within approximately 2 business days.

Submitting a return request does not automatically mean the return has been approved. We will review the information provided and confirm eligibility before providing return instructions.

For purchases made through a third-party marketplace, please initiate your return through the marketplace where the purchase was made.

8. Exchanges

Exchange requests are subject to the same eligibility requirements as standard returns.

Approved exchanges may be subject to applicable return freight, insurance, restocking fees, outbound shipping charges, product availability, and any difference in price between the original and replacement product.

Please contact support@wellnessrestored.com before returning a product for an exchange.

9. Return Inspection & Approval

Returned products are inspected after they are received.

To receive the applicable refund, the returned product must meet the return requirements described in this policy and arrive in acceptable, resalable condition with all required original packaging and materials.

Products that arrive used, assembled, installed, incomplete, damaged, altered, or otherwise outside the approved return condition may be denied a refund or may result in additional deductions where appropriate.

10. Refunds

Once an approved return has been received and inspected, any eligible refund will be issued to the original payment method.

The refund may be reduced by applicable:

15% restocking/relisting fees
Return freight costs
Freight insurance costs
Nonrefundable expedited or upgraded delivery charges
Costs associated with missing components or packaging
Damage occurring during customer-arranged return transportation

Original free standard outbound shipping is not normally deducted separately from the refund.

11. Refund Processing Time

Once a return has been received, inspected, and approved, we will initiate the applicable refund as promptly as possible.

After a refund is issued, additional processing time may be required by your bank, credit card issuer, PayPal, Shop Pay, or other payment provider before the funds appear in your account.

If you have questions regarding the status of an approved return or refund, please contact support@wellnessrestored.com.

12. Keep Your Original Packaging

We strongly recommend retaining all original packaging, cartons, pallets, protective materials, and shipping materials for at least 30 days after delivery.

Original packaging is required for a standard change-of-mind return and may also be important when resolving shipping damage, warranty, replacement, or other product-related issues.

Discarding the original packaging may affect your ability to return the product.

13. Need Help?

If you have questions about cancellations, returns, exchanges, or refunds for an order placed through wellnessrestored.com, please contact us at support@wellnessrestored.com before taking any action with your shipment.

For shipping and delivery information, please review our Shipping & Delivery Policy. For warranty coverage and claims, please review our Warranty & Support Policy.

For purchases made through a third-party marketplace, please use the applicable marketplace's customer service and order-management process for cancellations, returns, and refunds.