Shipping & Delivery
At Wellness Restored, we are committed to providing reliable and timely delivery of your home wellness products. This Shipping & Delivery Policy outlines our shipping services, delivery areas, estimated timeframes, and what you can expect when placing an order with us.
1. Shipping Service
Most Wellness Restored orders are shipped through a network of contracted third-party logistics providers. Depending on the product, destination, distribution location, and delivery service selected, your order may be transported by an LTL freight carrier or another logistics provider.
For certain Southern California orders, local delivery may be available when inventory is available locally.
Because carriers and delivery methods vary, we do not guarantee that a particular carrier will be used for your order.
2. Service Area
We currently ship within the contiguous United States.
We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or P.O. Boxes. A valid physical delivery address is required.
3. Processing & Delivery Times
Orders are typically processed for shipment within 2 business days.
Estimated delivery time is based on the delivery service selected and begins after your order has been processed and shipped. Delivery timeframes are estimates and may vary based on your location, carrier schedules, weather, holidays, and other circumstances outside of our control.
If an item is backordered or we become aware of a delay that may significantly affect your order's expected shipment or delivery timeframe, we will contact you by email with available information and updates.
Once your order ships, you will receive an email from orders@wellnessrestored.com containing available tracking information.
4. Shipping & Delivery Options
| Delivery Service | Estimated Delivery | Cost | Availability |
|---|---|---|---|
| Standard Home Delivery | 7–15 business days | Free | Contiguous United States |
| Room of Choice Home Delivery | 7–15 business days | $100 | Where available |
Delivery estimates begin after order processing and shipment.
5. Home Delivery Services
Standard Home Delivery
Our complimentary Standard Home Delivery service includes scheduled delivery to your driveway or near the front of your residence in a dry and reasonably accessible area.
Standard Home Delivery does not include delivery inside the home.
The logistics provider will typically contact you in advance to coordinate a delivery appointment. A valid recipient phone number is required, and an adult must be available to receive and sign for the shipment.
If weather conditions or the delivery location make it unsuitable to safely leave the shipment in the normal delivery area, the carrier will generally contact you in advance to coordinate the delivery.
Room of Choice Home Delivery
Room of Choice Home Delivery is available for an additional $100 and includes delivery of the sauna into a room specified by the customer, subject to normal site-access conditions. This service includes transport up or down up to two flights of stairs.
Room of Choice Home Delivery also requires scheduled delivery, a valid recipient phone number, and an adult available to receive and sign for the shipment.
Customers should ensure that the delivery path, doorways, hallways, stairways, and intended room are reasonably accessible and able to accommodate the shipment before selecting Room of Choice Home Delivery.
For certain Southern California orders, local delivery and paid installation services may also be available.
If you have questions about delivery services or installation availability, please contact us at support@wellnessrestored.com before placing your order.
6. Delivery Service Comparison
| Service Detail | Standard Home Delivery | Room of Choice Home Delivery |
|---|---|---|
| Scheduled delivery | ✓ | ✓ |
| Valid recipient phone number required | ✓ | ✓ |
| Adult signature required | ✓ | ✓ |
| Delivery to driveway or near front of residence in a dry, reasonably accessible area | ✓ | — |
| Delivery into a room specified by the customer | — | ✓ |
| Transport up or down up to two flights of stairs | — | ✓ |
7. Order Tracking & Delivery Coordination
Once your order has shipped, available tracking information will be sent from orders@wellnessrestored.com to the email address provided with your order.
For large-product deliveries, the logistics provider may contact you directly by phone, text, or email to schedule or coordinate delivery. Please ensure the contact information provided with your order is accurate and monitor communications as your delivery approaches.
Failure to respond to delivery scheduling requests or to be available for an agreed-upon delivery appointment may result in delays or additional carrier charges.
If you have questions regarding tracking or delivery coordination, please contact us at support@wellnessrestored.com.
8. Receiving Your Delivery
Because many Wellness Restored products are large and require specialized transportation, delivery procedures differ from those of standard parcel shipments.
When your order arrives, please inspect the shipment and its packaging for visible signs of damage before signing for and accepting delivery whenever possible.
Look for crushed cartons, punctures, dents, torn packaging, water exposure, broken pallets, or other visible signs of damage. Any visible damage should be clearly noted on the delivery receipt or bill of lading before signing.
We strongly recommend retaining all original packaging and shipping materials until you have fully inspected your order and confirmed that all items have arrived in satisfactory condition.
If significant visible damage is present, please contact us at support@wellnessrestored.com as soon as possible for assistance.
9. Damage in Transit
Please inspect your shipment promptly after delivery. Shipping damage or other product issues should be reported to Wellness Restored as soon as possible, preferably within 2 business days of delivery.
To report an issue, contact support@wellnessrestored.com and include your order number along with clear photos of:
- The damaged area
- The exterior packaging
- Product and shipping labels
- Any visible damage to the pallet or cartons
Additional photos or video may be requested to help evaluate the issue.
Depending on the nature and severity of the damage, the appropriate resolution may include replacement parts, replacement panels or components, troubleshooting or repair assistance, or another appropriate solution. A complete product replacement or return may be considered when a reasonable repair or replacement solution is not practical.
Please retain all original packaging and shipping materials until the issue has been fully resolved.
Shipping damage and product defects are handled separately from standard change-of-mind returns. For additional information regarding returns, please review our Returns & Refunds Policy.
10. Delivery Delays & Undeliverable Orders
Delivery dates and timeframes are estimates and are not guaranteed. Weather, carrier delays, holidays, regional disruptions, delivery appointment availability, and other circumstances outside of our control may affect delivery.
Customers are responsible for providing a complete and accurate delivery address and valid contact information.
If a shipment becomes undeliverable because of an incorrect address, inability to contact the recipient, missed delivery appointment, refusal of an undamaged shipment, or another customer-related circumstance, additional storage, redelivery, return freight, or other carrier charges may apply.
If you experience a delivery issue or believe your shipment may be delayed or undeliverable, please contact us at support@wellnessrestored.com for assistance.
11. Returns & Exchanges
Returns and exchanges are subject to our Returns & Refunds Policy.
Because our products are large and may require specialized freight transportation, do not independently return or ship a product without prior authorization from Wellness Restored.
If you are considering a return or exchange, please review the policy above and contact us at support@wellnessrestored.com before taking any action with your shipment.
12. Need Help?
If you have questions about shipping, delivery services, tracking, receiving your order, or a delivery issue, please contact us at support@wellnessrestored.com.